1. Data controller

Medico Support A/S is the data controller for the processing of personal data described in this policy.

2. Personal data we process

Depending on how you interact with us, we may process:

• your name, company, job title and contact details;
• information you enter in a contact or quotation form or send to us by e-mail;
• information about your enquiry, requirements and subsequent correspondence;
• technical information necessary for the operation, security and troubleshooting of the website;
• information about your cookie or consent choice.

Please do not send sensitive personal data through the website's general contact forms.

3. Purposes and legal bases

Enquiries and quotations

We process information to answer enquiries, provide advice and prepare or follow up quotations. Where relevant, processing is necessary to take steps at your request before entering into a contract under Article 6(1)(b) GDPR and/or is based on our legitimate interest in communicating with customers and prospective customers under Article 6(1)(f) GDPR.

Customer relationships and delivery of services

Where you or your company is a customer, we process relevant information to perform agreements, provide services, document our work and handle administration under Article 6(1)(b) and (f) GDPR. Information that we are legally required to retain is processed under Article 6(1)(c) GDPR.

Operation and security

Technical log information may be processed to maintain website functionality, prevent misuse and investigate errors or security incidents. The legal basis is our legitimate interest in operating a secure and stable website under Article 6(1)(f) GDPR.

Analytics and other non-essential technologies

If we use analytics, marketing or other non-technically necessary technologies that require consent, they will only be activated after you have given consent. You can change or withdraw your choice at any time via Cookie settings on the website.

4. Cookies and similar technologies

Cookies and similar technologies may be used to make the website function, remember settings and – where you consent – for analytics or other optional purposes.

Technically necessary technologies may be used without consent where they are required to provide a service you have requested. Non-essential technologies are only activated after consent where required by law.

Recording your cookie choice

The website's technical platform may also use necessary session or language data. We will update this policy and the cookie information if new non-essential services or analytics tools are activated.

5. External services and links

The website may contain links to external services, including Google Maps and LinkedIn. When you actively follow such a link, you leave medico-support.dk and the external provider's own terms and privacy policy apply.

If we later introduce an analytics service such as Google Analytics, it will not be activated until any required consent has been obtained and this policy and the cookie information have been updated.

6. Recipients and processors

We may use suppliers for services such as hosting, IT operations, security and e-mail. Where a supplier processes personal data on our behalf, it does so on our instructions and under a data processing agreement where required.

Information may also be disclosed where necessary to comply with law, establish or defend legal claims or provide a service you have requested. We do not sell personal data.

7. Transfers outside the EU/EEA

If a supplier processes personal data outside the EU/EEA, we ensure that a valid transfer mechanism under the GDPR is in place, for example an adequacy decision or the European Commission's Standard Contractual Clauses together with supplementary safeguards where necessary.

8. Retention

We retain personal data for as long as necessary for the purposes for which it was collected, or for as long as required by law, contractual obligations or relevant quality and documentation requirements.

Accounting records are generally retained for the period required by applicable bookkeeping legislation. Other information is deleted or anonymised when it is no longer necessary.

9. Your rights

Depending on the circumstances, you have the right to:

• access personal data we process about you;
• have inaccurate information corrected;
• request deletion of personal data;
• request restriction of processing;
• data portability;
• object to processing based on legitimate interests;
• withdraw consent.

Your rights may be subject to limitations under applicable law and the rights of others. Contact us using the e-mail address in section 1 if you wish to exercise your rights.

10. Complaints

You may lodge a complaint about our processing of personal data with the Danish Data Protection Agency (Datatilsynet), Carl Jacobsens Vej 35, 2500 Valby, Denmark, via datatilsynet.dk.

11. Security

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised access and disclosure.

12. Changes

We may update this policy when our processing activities, services or legal requirements change. The current version and the date of the latest update will be published on this page.